The drain pump in the washing machine does not work

1. Repair of washing machines
2. Note to the hostess

The service provider provides services for replacing the drain pump in washing machines with vertical and horizontal loading in Moscow and the Moscow region. Within 24 hours after the call, our specialist will arrive at your home with all the necessary spare parts and tools and replace the faulty part of the washing machine. a 6-month warranty on the new pump and the work performed to replace it .

How much does it cost to replace a pump on a washing machine?

The cost of replacing the pump, excluding the cost of the part itself, starts from 1,600 rubles . The technician will be able to determine the exact price only on the spot - the cost is influenced by the brand and model of the washing machine, as well as design features: some models require complex disassembly, which, as a result, increases the amount of work and the final price. The cost of replacing the pump in a washing machine includes:

• disassembling the washing machine;
• pump diagnostics;
• dismantling the faulty pump and, if possible, repairing it on site;
• installation of new or repaired spare parts on the machine.

In some situations, there is a small chance to repair the pump, however, as a rule, if it fails, it is necessary to replace the spare part with a new one. The table below shows prices for replacement work depending on the brand of machine.

* The price indicated is ONLY FOR WORK to replace the part, the price of the spare part is paid additionally.

DIY repair

How to remove the pump

To repair the pump yourself, you need to know where it is and how to get to it. In different washing machines it can be located behind the back wall, behind the front panel or at the bottom of the machine:

• for Zanussi and Electrolux the pump is located on the back of the machine, behind the rear panel;
• for AEG, Bosch, Siemens models - on the front side, behind the front panel;
• in Indesit, Samsung, Beko, Ardo, Whirpool, Candy, LG, Hotpoint Ariston machines - under the drum from the bottom of the machine (the bottom, which may be absent in some models or may be removable).

Let's consider the procedure depending on the location of the pump.

Under the centrifuge

1. check the presence of water in the powder compartment;
2. put the car on its side;
3. if there is a bottom panel, unscrew the screws and remove it; if not, skip this step;
4. loosen the pipe clamps and disconnect them from the pump body;
5. disconnect all wiring;
6. unscrew the fastening screws;
7. get the pump;
8. separate the panel that covers the drain filter.

Behind the front panel

1. Unscrew the two screws from the back and slide the cover in the opposite direction from you;
2. remove the top cover from the machine body;
3. by pressing the latch in the center of the powder compartment, remove it;
4. unscrew the screws behind the dispenser and on the opposite side;
5. loosen the latches;
6. remove the control panel;
7. remove the bottom panel under the door;
8. open the tank door and unscrew the two screws holding the door lock;
9. remove the cuff clamp;
10. Unscrew the screws around the perimeter of the panel and remove it from the body;
11. loosen the pipe clamps and disconnect them from the body;
12. disconnect all wiring;
13. unscrew the fastening screws;
14. get the pump.

Help: It is not necessary to completely disconnect the control module wires; it is enough to place the panel on the top of the machine body.

Behind the back panel

1. disconnect the water supply hose to the machine from the body;
2. Unscrew the screws from the back cover;
3. loosen the ring that secures the pipe;
4. Unscrew the screws that hold the pump, disconnect the power wires;
5. remove the pump from the housing.

To start

IMPORTANT! Before starting self-repair, you must turn off the power to the washing appliance, turn off the water supply tap and drain all the water remaining in the machine.

For self-repair you will need:

• drain pump assembly;
• impeller;
• pulley;
• axis;
• contacts;
• pad;
• cuff;
• sensor.

Required tools for repair:

• wrench;
• screwdrivers;
• bucket for draining liquid
• multimeter (to check electrical functionality).

Removing the blockage

To remove the blockage, it is necessary to disassemble and clean the pump. Parsing order:

• remove the snail by unscrewing several screws;
• inspect the snail and pump with impeller;
• clean the impeller and volute from foreign objects;
• assemble the pump and install it in its original place.

To check, run the washing program, make sure that the machine does not make noise and pumps out water.

Repair parts

Remove the pump and inspect it for external damage. If they are not there, disassemble the part and check its insides. Most often, the impeller breaks: it flies off the axis. The pump turns on and makes sounds, but does not pump water. The impeller will have to be replaced. Next, inspect the rubber seals and moving parts of the pump, including the pulley. All spare parts must be replaced if there is the slightest sign of wear.

Features of some models

The Samsung, Elgie, Ardo, Indesit and Hotpoint Ariston machines do not have a panel that covers the bottom, so they have an easier way to access the pump.

In German brands - Bosch, Siemens, AEG - you can install universal Askoll type pumps or square ones with a latch. They are the most difficult to repair, since the bottom is closed and it is impossible to get to the bottom. You will need to remove the front wall.

How to call a specialist

You can call a RemBytTech specialist from 8 a.m. to 10 p.m. every day, including weekends and holidays, by calling:

+7 (495) 215 – 14 – 41

+7 (903) 722 – 17 – 03

or using the online form on the website (24/7).

When contacting the RemBytTech workshop, please inform:

• The brand and, preferably, model of the washing machine on which the pump needs to be replaced. For example, Bosch Maxx 5 or Samsung S1005J. The exact model name can be found on the sticker on the body of the washing machine. This is required so that the technician takes with him a part suitable for your washing machine. If you have already bought a new drain pump, it is enough to indicate only the brand of the machine.
• Convenient day and time for the specialist to arrive.
• Your name, address where repairs need to be carried out, and telephone number.

On the day you set, the specialist will call you back to confirm the time of arrival.

Our advantages

• Free repair consultation . RemBytTech specialists are ready to give professional advice online in the Questions and Answers section. It is enough to describe your problem in detail, and a specialist will respond within 48 hours. You can also leave a repair request: the technician will contact you by phone and advise you on possible breakdowns of your washing machine and the cost of fixing them.
• Free visit and diagnostics . If you agree to repair or replace the pump by RemBytTech, a specialist visit and diagnostics of the machine are free.
• Repair at home within 24 hours after calling the specialist . Thanks to the territorial presence of specialists in all districts of Moscow and most cities of the Moscow region, we service orders in the shortest possible time - within 24 hours after the request. All work is carried out at the customer’s home; there is no need to take the equipment to the workshop.
• Opening hours daily from 8 a.m. to 10 p.m. Our technicians visit clients’ homes from early morning until late evening, seven days a week and seven days a week. You can easily choose a repair time that is convenient for you.
• 6 month warranty . The work required to replace the washing machine pump is provided with a 6-month warranty (for labor and for spare parts, if the technician installed his own parts).

How to disassemble a washing machine pump?

In new models of machines, in order to remove the volute from the pump, it is enough to turn it counterclockwise; otherwise, you will have to unscrew the bolts. Then you should disconnect the filter and check the serviceability of the impeller to see if debris is interfering with its free rotation. The impeller may break if a foreign body enters it.

If the pump is visually in order, it is necessary to disassemble the pump motor housing. To do this, you need to carefully push the plastic latches apart and remove the motor from the reel. You can also check the presence and integrity of bearings.

As a result of their loss, the impeller begins to rub against the volute, which leads to damage to both parts. All pump repairs come down to cleaning it, replacing seals and bearings. If the pump motor is damaged, then it is more advisable to replace it. Assembling and installing the pump is done in the reverse order.

This video will help you understand in detail how to repair a washing machine pump:

Major drain pump failures

When repairing washing machines, RemBytTech specialists encounter the following main types of pump faults.

• The pump motor has failed . An electric motor can burn out for various reasons - due to wear, water ingress or overload.
• The impeller is damaged . Due to prolonged use or the ingress of foreign objects, mechanical damage to the impeller has occurred, for example, it has cracked or one or more blades have broken off.
• The rod with the impeller or the impeller on the shaft has worn out . This is usually due to general wear and tear of the mechanisms due to long-term use of the washing machine.
• Foreign objects got inside . For example, a bra wire, a match forgotten in your pocket, a toothpick or a coin can block the pump.

Causes of pump failure

1. The pump broke down due to a malfunction of the engine, as a result of which there is no voltage to the pump.
2. The seal (rubber or plastic) is damaged by scale and dirt that settles on the impeller.
3. Incorrect connection of the pump or failure of the water level sensor causes the pump to constantly operate.
4. The pump will not be able to drain water due to a clogged filter.
5. Small foreign objects destroy the impeller. It's easy to diagnose. When the pump starts, the machine makes a hooting sound.

Why is the drain pump most often beyond repair?

For two reasons. Firstly, most washing machine manufacturers install non-separable drain pumps. And secondly, for models with a dismountable pump, separate repair kits are still not available. Therefore, it is possible to repair the pump only if all its parts are intact, and the pump is simply clogged: small objects (thread, toothpick, sock, handkerchief, etc.) have gotten into it, which prevents the normal rotation of the impeller.

Note! If the blockage is not cleared in time, this can lead to overload of the pump motor and its failure or damage to the impeller. Therefore, if the first signs of a malfunction appear, it is recommended to call a specialist as soon as possible, because in this case, there is still a chance to get by with repairs, which are cheaper than replacing the part.

Useful tips

Do not rush to disassemble the washing machine and change the drain pump - first determine exactly what the cause of the breakdown is. To do this you will have to follow simple steps:

1. “listen” to the pump;
2. open the drain filter and clean it;
3. clean the drain hose;
4. determine how the pump impeller rotates;
5. check the contact group and all sensors going to the pump.

A number of malfunctions can be easily determined by ear - just walk up to a running washing machine and listen. You should wait until the liquid is drained or withdrawn. When the pump starts to hum and tries to work intensively, but there is no water in the tank, or no sounds are heard from the pump, you have localized the breakdown.

All that remains is to determine whether there is a need to completely replace the drain pump, or whether it is enough to repair the impeller.

Procedure for replacing the pump

• Disassembling the washing machine . In most horizontal-loading washing machines, you can access the pump through the bottom (most models Indesit, Ariston, Samsung, Ardo and others) by placing the machine on its side. In some horizontal loading washing machines you just need to remove the back wall (Candy, Electrolux, Zanussi machines, etc.). In difficult cases, replacing the pump will require serious disassembly: a specialist will have to completely dismantle the front part (some models from LG, Siemens, Bosch; all models with aquastop, in which the pump is located in the front of the machine). In top-loading washing machines, the technician usually only needs to remove the side wall.
• Dismantling the pump. First of all, the technician disconnects all the wires going to the pump. The pump is attached to the volute using latches or screws. As a rule, after disassembling the machine, you can conveniently approach them and unscrew the screws / snap off the latches, thereby completing the dismantling. But sometimes you have to remove the “snail” with the pump completely. Depending on the brand and model of the washing machine, the “snail” is attached with screws either to the front panel of the washing machine in the area of ​​the drain filter (Bosch, Siemens, Ariston, Indesit, etc.), or to the bottom (Ardo, AEG, Candy and others). The screws need to be unscrewed. Then you need to remove the clamps that secure the “snail” to the drain hose and pipe, after which the “snail” can be taken out and the pump disconnected from it.
• Installation of a new part. It happens in reverse order. After installing the pump in place inside the washing machine, the technician connects all the wires (and hoses, if the pump was dismantled with the “snail”).
• Operation diagnostics. The technician checks that the new pump is working properly using a test program.
• Assembling the machine. After checking, the master reassembles the machine in the reverse order of disassembly.

Causes and signs of failure

How to make sure that the pump in the washing machine is not working? It is necessary to inspect and rule out malfunction of other parts. First, pay attention to the external signs of damage:

1. An error code appeared on the SMA display. After reading its meaning, you understand that the reason is a malfunction of the pump or drain system.
2. The wash cycle proceeds as usual, but the machine stops with a full tank of water before draining.
3. The pump does not turn on at all.
4. The pump runs constantly, without stopping.
5. The water drains very slowly.
6. Draining occurs every other time, not after every wash.

Start looking for the cause of the problem with a simple check:

• Make sure the spin mode is on. If the “Delicate or Hand Wash” program was selected, the spin cycle is turned off automatically. Select another program or increase the spin speed.
• Inspect the drain hose. It should be located level, not higher than the level of the tank. If it is not kinked, it is advisable to disconnect the hose and check for blockage. Turn on the drain mode by pointing the hose into the sink. If water flows normally, the drain may be clogged.

If you are sure that the mode is set correctly, you need to check the drain.

• Open the small hatch under the front panel.
• Place the container and unscrew the drain filter.
• Drain the water and clean the filter of debris.
• Shine the light into the hole in the housing where the filter was located.
• Inspect the pump impeller. Select the spin and see whether the impeller rotates or not.

If the impeller has not flown off and remains in place, you need to check the pump. At the same time, the drain pipe is inspected.

How to understand that the drain pump needs repair or replacement

It is possible to accurately determine that it is the pump that has failed only after diagnosing the part. However, there are a number of characteristic signs that may indirectly indicate a pump malfunction. Based on their experience, RemBytTech specialists have compiled a list of the following symptoms:

• The machine does not drain water. The main symptom most often occurs when the pump breaks down.
• The machine makes noise when draining water. This may indicate that a foreign object (for example, a match or a bra wire) has entered the pump, and the impeller touches it during operation. Or the cause of the crackling noise may be the wear and tear of the rod (shaft) on which the impeller is attached. Because of this, during draining the shaft dangles and the impeller touches the pump housing.
• The machine either drains or does not drain the water. This sign may also indicate wear of the impeller rod: the motor drive does not engage the shaft with the impeller well, and it sometimes rotates, sometimes it doesn’t.

All these symptoms may be additionally accompanied by a drain error, which will be displayed on the washing machine display in the form of a numerical-alphabetic inscription or a combination of flashing indicators if the machine does not have a screen.

Note! These are indirect signs that may indicate pump failure. In addition, they may indicate other problems with the drain. In order to accurately determine the cause of the malfunction, professional diagnostics are required, including using a multimeter (to test the pump).

Diagnosing a malfunction of the washing machine pump

Equipment should be disassembled only when the exact cause of the breakdown has been determined. Main symptoms of a malfunction:

1. The water pumping system does not work when the drain program is turned on.
2. The water drains, but is accompanied by a humming noise.
3. Water leaves the drum more slowly than usual.
4. The display shows a fault code (the meaning of the code depends on the model of the washing machine and is indicated in the instructions).

If the machine is not equipped with a display, then a breakdown is indicated by a combination of flashing lights on the panel.

Before you start repairing the pump yourself, you need to clean the drain filter, check the permeability and integrity of the drain hose, and whether the impeller is jammed. If this does not help, then you can begin repairing the drain pump.