Do-it-yourself repair of Samsung washing machine faults

Owners of home appliances from a famous South Korean brand will be interested to know how to repair a Samsung washing machine with your own hands. Unfortunately, breakdowns and malfunctions occur with any household appliance, regardless of its price segment. You need to know how to eliminate them competently and in a timely manner.

In the article we have proposed, all typical types of breakdowns and ways to deal with them are analyzed in detail. The process of disassembling the unit and replacing damaged parts or assemblies is described in detail. We will introduce you to the decoding of error codes that the self-diagnosis system of Samsung machines warns about.

Characteristics of Samsung washing machines

First, you should familiarize yourself a little with the main features of these machines. Firstly, it is a stylish design.

The appearance of Samsung devices is always elegant. It is recognizable at first sight, and this indicates a responsible approach to design and high quality assembly

Secondly, this is the original drum design. Modern modifications of Samsung washing machines are equipped with a fundamentally new technical solution - Diamond Drum .

It refers to an innovative type of honeycomb drum with a surface covered with many convex pyramids and small holes for water into which the fabric is not pulled in.

Thanks to this design, a gentle washing regime is ensured. These drums can be very spacious - with a load of up to 12 kg of laundry, depending on the model of the machine.

Thirdly, heaters with double ceramic coating that do not become covered with scale, as well as an inverter motor attached directly to the drum in some modifications, are worthy of attention.

In addition, interesting functions are Fuzzy Logic and Smart Check , which are responsible for the correct calculation of the washing mode depending on the amount of laundry loaded, as well as for diagnosing various machine malfunctions.

The appearance of Samsung devices is always elegant. It is recognizable at first sight, and this indicates a responsible approach to design and high quality assembly

The number of washing programs depends on the model of the washing machine. Even the simplest modifications are equipped with all the necessary set of programs, and new models have a washing mode called ECO Bubble - with the help of air bubbles, laundry is easier to wash even in cold water.

Samsung washing machines can provide spin speeds of 800, 1000, 1200 and 1400 rpm, but at the same time produce little noise, unlike machines of other brands (according to customer reviews)

If the machine is marked with the sign WF , then this means that this model has a front loading, and if its name contains the abbreviation WD , it means that the machine is equipped with a built-in dryer.

But Samsung branded machines also have one small drawback - their instability to voltage surges in the network, which is important in our Russian reality.

When the voltage becomes either too high or too low, a control system called Volt Control simply turns off the washing mode to resume it immediately after the mains voltage has stabilized. This is not always convenient, so it is better to connect the washing machine through a voltage stabilizer.

The structure of a standard type machine: the diagram shows all the main parts of the body and rear part. The designs and operating principles of machines of different brands are similar (+)

After a brief introduction to the parameters of this brand, let’s move on to considering the main breakdowns.

Typical breakdowns of household units

To understand the problem that has arisen, you need to consider the most common of them and the reasons for their occurrence.

Here is a list of common problems:

Water is not being filled into the tank of the machine - this means that the heating element, or the inlet valve, or the drain pump may be faulty, or the pressure switch may not be working;
The machine does not turn on - the hatch is not closed very tightly, the locking system or the “Start” button does not work, there is a break in the power cord, poor contact. It could also be more serious problems, such as a breakdown of the heating element or motor;
The drum does not rotate when the motor is running - the drive belt is torn, the bearings or motor brushes are worn out. It is possible that a foreign object has gotten into the gap between the drum and the tank;
Water does not drain - this problem means a blockage in the drain hose, or in the washing machine filter, or in the sewer system;
The car hatch does not open - there is a malfunction in the locking system or the handle is damaged;
Water leakage - occurs when the seams or parts of the machine are depressurized, as well as the drain hose or pump leaks;
Self-draining of water - if the water is drained before it has yet accumulated, then this is either a connection problem or a malfunction of the control system;
Problems with the spin cycle – the “Spin off” button does not work, problems with the drain or with the electric motor of the washing machine;
Unusual sounds for washing – the bearings and seal are worn out. They will have to be replaced, and the drum may also need to be replaced;
Large vibrations may be caused by a large load of laundry or improper installation of the appliance;
Problems with the control system - the terminals on the buttons have oxidized or the contacts have shorted due to water ingress.

Next, we will consider methods for repairing them with your own hands, because it is not always possible to call a specialist. And for this you need to have a set of necessary tools.

A list of the most common problems that occur with a Samsung washing machine can be found in the manual supplied with the product by the manufacturer. There you can often find a solution to the problem.

Before starting repairs, you need to make sure that all the tools from this list are available:

flat and Phillips screwdrivers or screwdriver;
set of wrenches;
pliers, pliers, nippers;
tweezers – elongated and curved;
powerful flashlight;
long-handled mirror;
soldering iron;
gas-burner;
small hammer;
knife.

In addition to the tools listed, you may need a magnet for pulling out small metal objects caught inside the machine, a long metal ruler for aligning the drum, a multimeter or a voltage indicator.

A set of the most necessary repair equipment will be needed to carry out repair operations accessible to the home craftsman. Most of the tools can be found in the household, the rest can be borrowed from friends

But that’s not all; in addition to the necessary set of devices, you will need to purchase the following consumables for repairs:

sealant;
Super glue;
insulating resin;
materials for soldering - rosin, flux, etc.;
wires;
clamps;
current fuses;
rust remover;
electrical tape and tape.

Sometimes a multimeter is not needed, just turn on the machine and select a mode with high water temperature. Based on the operation of the apartment electric meter, it can be easy to understand whether power is supplied to the heating element.

Basic faults

Over time, especially if used incorrectly, any unit fails. The washing machine is no exception. Samsung brand devices have proven themselves to be high-quality and reliable, but they also have weaknesses. As a result of the analysis, it turned out that the most common breakdowns are the following:

wear or tear of the drive belt;
failure of the heating element (heating element);
failure of the filling valve;
drain pump malfunction;
destruction of the drain pipe.

According to statistics, heating elements and drive belts most often fail. As a rule, this happens due to operational errors.

In addition, you need to know that each part is given a certain lifespan. For example, electric motor brushes have a service life of 8-12 years, a bearing unit - 6-8 years. Of course, these deadlines can be extended, but, unfortunately, not by much. So sooner or later, your washer will “ask for help.”

Device disassembly sequence

If you are a beginner, we can advise you to use a camera to shoot a video or photograph the work process, so as not to confuse the sequence of actions and then assemble the machine correctly.

There are several important rules to remember that must be followed before starting repair work:

it is necessary to drain all the water from the machine;
Before disassembling the washing machine, it is necessary (!) to turn off the power to the device;
choose a bright and spacious place for repairs.

If the unit cannot be moved to a convenient location, then maximum illumination of the workplace should be ensured.

The first step is to remove the top panel of the washing machine.

Removing the top panel is not difficult - just unscrew the two screws on the back of the case, move the cover back a little, then lift and remove it

The second step is to remove the container for powders; this is not difficult to do. Next you need to remove the cuff from the hatch. Caution is needed here. Use a screwdriver to pry up the locking collar, remove it, and then remove the O-ring. This must be done carefully, trying not to tear the soft rubber.

Carefully remove the O-ring - the main thing is not to damage it through carelessness. You can push the cuff inside the drum - it will be safe there

Now it's the turn of the control panel. In order to remove it, you need to unscrew two screws on the front of the panel and another one located on the right.

Then you should carefully separate the control unit from the housing and set it aside. The control panel can also be removed after removing the cuff from the loading hatch

Next, you can begin dismantling the lower front panel. By pulling the latch lever, we separate the base part of the facade - access to the drain filter and the hose for the emergency filter is open. Now you can remove the front panel by unscrewing the eight mounting screws. The heating element and drain pump open.

If the repair process requires removing the tank and drum, we advise you not to do it alone. Be sure to involve an assistant in this matter. Before removing the tank, you need to turn off the power to the heating element, disconnect all the pipes, as well as the electrical wiring from the motor.

To do this, you need to lay the machine on its side, then remove the 4 screws on the bottom cover. The engine is opened with a counterweight fixed with shock absorbers.

Disconnect the wiring from the connectors. Here it is important to remember what is connected to what, so before disassembling it is advisable to photograph everything, so that later you can repeat everything exactly as in the picture.

Let's start dismantling the tank. First you need to remove the bolted counterweights, and then the springs, and unfasten the shock absorbers. Only after this can you, together with an assistant, remove the tank from the machine body

But all that remains is to disconnect the drive belt from the engine. To do this, simply remove the belt from the pulley. Remember that when putting on the belt, you should first put the drive belt on the small drive pulley, then put it on the large driven pulley and align it with the center of the pulley.

Replacing the heating element

If the heating element in a washing machine breaks down, the main sign of such a malfunction is a deviation in the temperature regime of the device. Some models can forcefully stop the work process, and the error code “H1” will appear on the display. The reason why the heating element of a washing machine fails is typical for any water heating element.

If the water supplied to the device has a high degree of hardness, then when the liquid is frequently heated to a high temperature, scale will form. With a significant layer of deposits, the efficiency of the heating element decreases, and the heating element itself fails as a result of excessive heating of the internal resistance. If the heating element is burnt out, you will need to replace it with a known good element, which is intended for use only in a specific model of household appliance.

The process of replacing the heating element is carried out in the following order:

Remove the front panel of the device.
Remove the faulty element.
Install a new heating element.
Assemble the washing machine.

A feature of dismantling the heating element of Samsung washing machines is the need to remove the front wall of the household appliance. Despite the fact that to access the heating element you will need to remove a significant number of elements and mechanisms, the good news for the amateur craftsman is that there is no need to move the device or disconnect it from communications.

The front panel is removed in the following sequence:

Unscrew the drain filter and drain the water.
Remove the dispenser and unscrew the 2 bolts.

Unscrew the bolt on the control panel.
Without removing the control panel, move it to the side.
Turn the rubber cuff of the loading hatch into the drum.
Remove the bottom panel.
Unscrew the 4 fasteners located behind the bottom panel.

Now you can remove the front panel, behind which the heating element of the device is located. Before you begin removing the heating element, it is recommended to check it with a multimeter. To do this you need:

Turn on the device and switch it to resistance measurement mode up to 200 Ohms.
Disconnect the wires from the temperature sensor.
Connect the positive probe of the multimeter to one contact of the heating element, and the negative probe to the second.

If there is no resistance at all, the heating element must be replaced.

Removal of the faulty element is carried out in the following order:

Using a socket wrench, unscrew the nut located between the contacts of the heating element.
Grasping both contacts, carefully loosen the heating element.
Push the stud onto which the nut was screwed using a hammer or socket wrench.
Pry off the heating element with a screwdriver.
Pull the contacts and remove the heating element from the groove.

Installation of a new heating element is carried out in the following sequence:

Check the new element with a multimeter.
Lubricate the seal with machine oil.
Install a new element.
Install a temperature sensor.
Connect the wires to the terminals.

After installing the heating element, the front panel is assembled in the reverse order of removal.

Repairing damage to a Samsung machine

We present to you a diagram of the device, which will come in handy for repairs. The technical content of machines of different brands is approximately the same. If you have already had to deal with replacing spare parts for a washing machine, then it will be easier for you to cope with the next repair.

List of components of the washing container: 1 – heating element (heating element); 2 – front part of the tank; 3 – front brackets, 5 pieces in total; 4 – heating element bracket; 5 – heating element spacers, 2 pcs.; 6 – screws, 3 pcs.; 7 – overlay; 8 – washer; 9 – screw; 10 – drum; 11 – sealing collar; 12 – rear part of the tank; 13, 14 – tank clamps, 9 pieces in total

Now you can start talking about certain types of breakdowns and how to repair them.

No. 1: unexpected stop during washing

The most common reason is insufficient water pressure. Then the machine stops, and to start it again, you need to turn it off and then turn it on again. If you have a lot of laundry loaded, in order for the machine to work, you just need to turn it off and remove the excess.

All problems with the washing machine stopping during operation can be dealt with quickly enough if you correctly determine the cause, which is not related to the failure of parts of the equipment

If there is a break in the power cord or an initially poor contact in the power button, then the device periodically turns itself off. The machine may also stop if it is not level and there is some misalignment.

No. 2: difficulty getting water

To fix this problem, you should first check the water pressure in the plumbing system and also make sure that the valve supplying water to the machine is well open.

If everything is in order, then you should check the filling valve, hose, and cleaning filter located at the inlet for debris and foreign objects.

You should know that the free end of the drain hose connected from below must be located at a height of more than 2/3 of the height of the device, otherwise water will immediately pour out of the machine.

No. 3: leakage from the unit

There are many reasons to explain this problem. Sometimes it is enough just to clean the powder container well - if it is clogged, water may simply leak out of it.

The most common cause of flooding caused by a washing machine is a damaged or disconnected drain or fill hose. Leaks can also occur when connections become depressurized.

If, after checking these hoses, you are convinced that everything is in order with them, then the reason lies in the o-ring.

It is necessary to check the tightness of the seals, both in the door and in the connection of the filling hose. If they are worn out, they should be replaced. Then you need to check the drain pump and hose for any foreign objects stuck in them.

No. 4: breakdowns and wear of the heating element

Therefore, the washing water does not heat up. This happens due to the failure of the heating element, but do not rush to change it - this may also be damage to the electrical wiring.

Therefore, you should carefully check the entire electrical circuit, as well as the contacts of the heating element itself, using a multimeter. If the tester shows the presence of voltage in the entire circuit, this means that the heating element will still have to be replaced.

In order to remove the heater, you need to disconnect all the wires and sensors, and then unscrew the nut securing it, then remove the heating element

The place where the heater is installed should be thoroughly cleaned, only after that it will be possible to install a new heating element.

No. 5: noise and vibration during operation

The most common cause of noise is improper installation of the machine. Because of this, the unit produces a strong hum during the spin cycle. To do this, the position of the machine must be leveled using a level.

But sometimes excessive noise can occur due to severe wear of the bearings. It is impossible to repair them - only change them. For an inexperienced repairman, this is a rather difficult task, because it may require sawing and subsequent gluing of a non-separable tank, behind which the bearing is located.

Therefore, if you are not confident in your skills, then do not take on this matter; it is better to call a specialist from the service center. But if your car's tank can be disassembled, then this task may be up to you. To do this, you need to remove the tank, then disassemble it by unscrewing the bolts and disconnecting the fastening latches.

The bearing must be removed using a special puller or hammer. We warn you that you need to use a hammer very carefully so as not to damage the parts.

After the bad bearing has already been removed, you should thoroughly clean the shaft, check whether it is worn, and then just install a new bearing.

Troubleshooting

Let's look at how to repair a Samsung washing machine yourself.

Samsung machine does not pump out water

You need to check the drainage system: most often the cause is a clogged drain pipe or pump.

Unplug the machine and turn off the water.
Disconnect all communications.
Remove the dispenser tray by pressing the lock in the center.
Open the drain filter hatch on the front panel from the bottom.
Drain off any remaining water and clean the filter.
Lay the SM on its side, open access to the bottom.
Having found the location of the pump and pipe, loosen the pipe clamps.
Disconnect the pump wires.
Unscrew the screws securing the pump.
After removing the pump, check it for blockages.
Remove the pipe and wash it to remove any dirt.

Carefully inspect the pipe for damage. Most often, it loses its tightness at the places where the clamp is attached. If the pipe or pump malfunctions, new elements must be installed.

No heating

To check and replace, you need to get to the heating element. Based on how the Samsung washing machine is structured, we can conclude: to get the heating element, you need to remove the front casing of the washing machine.

We repair the washing machine ourselves:

After disconnecting the SM from the network, unscrew the screws securing the top panel from the back.
Pull out the dispenser tray. Unscrew the bolts located behind it.
Unscrew the remaining mounting bolts and remove the control panel of the Samsung washing machine.
Remove the bottom panel.
After bending the hatch cuff, pry up the metal clamp and remove it.
Place the cuff inside the drum.
After unscrewing the door lock screws and disconnecting the wires, remove the front panel.
At the base of the drum there is a heating element.
Disconnect the heater wires.
Unscrew the central nut (not all the way).
After pushing the central bolt inward, remove the heating element.
Remove the thermostat from the heater.

If the thermostat is working properly, simply replace it with a new heating element. Installation is carried out in the reverse order, after which the housing is installed.

Doesn't take up water or fills up too much water

The reason for the lack of water may be a blockage. When repairing a washing machine with your own hands, first of all:

Turn the shut-off valve.
Check to see if the water pressure in the tap is sufficient.
Inspect the inlet hose. Maybe he was bent, twisted.
Disconnect the hose and rinse under pressure from the tap.
Remove the inlet valve mesh filter.
Clear it of any blockage.

If an excessive amount of water enters the machine, you need to check the fill valve.

Having removed the top panel of the CM, you will see the inlet valve on top of the wall.
Disconnect the valve wires.
Unscrew the fixing bolts.
Loosen the clamps and disconnect the hoses.

If the valve is generally in good condition, replace the rubber seals. If not, install a new part.

Drive belt wear

To replace the belt, you need to know how to remove the back wall of a Samsung washing machine:

After unscrewing the bolts, remove the back panel.
Remove the old belt from the pulley.
If inspection confirms belt wear, install a new element.
Begin to slide the belt onto the engine pulley by moving and turning the drum pulley.

Now you know how to repair a washing machine without calling a technician.

Samsung machine is noisy

When washing, did the SM begin to vibrate strongly, hum, or make noise? Check whether the installation is correct and how stable the equipment is on the floor.

A more serious cause of noise is bearing wear. To replace it, you need to know the device or have a diagram of a Samsung washing machine. Changing bearings is described in detail in the video:

SMA does not respond to button presses and does not turn on

The reason may be in the control panel. You need to check the contacts of all the buttons, perhaps they are stuck, or the keys themselves have been pressed through.

Another problem lies in the electronic board. Repairing the control module in a Samsung washing machine is not an easy task, so it is better to contact a service center. Of course, before contacting, you can inspect the board yourself:

After removing the top cover, pull out the detergent tray.
Remove the screws holding the control panel in place.
Unclench the plastic latches and disconnect the wires.
Unlock the block latches, remove the cover and remove the board.

Visible damage can be caused by burnt elements and paths. If nothing is noticeable visually, contact service.

Having studied typical malfunctions, you learned how to repair and repair a Samsung washing machine with your own hands.

When starting repairs, do not forget about safety precautions. This video will help you:

Error code overview

In conclusion, we present a short list of error codes most often issued by the unit.

E1 – system error when filling water. This means that the required water level during filling is not reached within 20 minutes. Eliminated by turning off and then turning on the machine.

E2 – error during draining. Most often it occurs when the drain filter is clogged.

E3 – too much water. You don’t need to do anything; within 2 minutes the water is automatically drained.

E4 – too many things. Their weight does not correspond to the parameters of the machine. We need to extract the excess.

E5 – water heating does not work.

E6 – malfunction of the heating element.

E7 – malfunction of the water level sensor in the tank.

E8 – water heating does not coincide with the selected washing program. Most often due to problems with the heating element.

E9 – water leak or drain detected more than 4 times.

DE, DOOR – bad blocking. Most often, the hatch door is not properly closed.