The multicooker turns off in soup mode


Multicooker malfunctions

The first malfunction is the inability to turn on the device. It’s trite, but often people install the bowl incorrectly, as a result of which the switch-on protection is triggered. What to do? Yes, just take out the pan, insert it in some other way and turn it on again. But this is the simplest thing. If the indicators on the panel do not light up, then everything is bad. It’s better to contact specialists or call the service center or store where you bought the model.

The second problem, as many users believe, is when food takes too long to cook. To understand this, first of all you need to understand the principle of operation of a multicooker. It is as follows: each type of dish is cooked in a certain temperature range and a certain amount of time. If you set the “Soup” mode for 20-30 minutes, and after this time it does not even heat up, then most likely you have set the program incorrectly. First, understand the operating modes, and if you are sure that you are doing everything correctly, but the dishes still take a very long time to cook, you need to first check that the pan is installed correctly. It's unlikely that this will be the problem, but it's still worth checking.

How to turn on the multicooker when switching to another mode. How to use modes (programs)

How to properly turn on a new multicooker?
Remove the film or paper that is placed between the heater plate and the pan. Do I need to remove the film from a new multicooker with a display? Remove the protective polyethylene layer from the display and other elements of the multicooker. Next, wipe all the elements, rinse the removable bowl well and wipe dry. Connect one end of the wire to the multicooker. Insert the opposite end of the wire (with the plug) into the outlet. To get comfortable with turning on multicookers, pour water into the removable bowl to the bottom line. Close the lid. This completes the first stage of turning on the multicooker.

How to turn on and use the multicooker? When cooking in a multicooker, there is often a need to switch from one mode to another. For example, you fried onions with carrots and meat and want to switch to the “Stew” mode or the “Soup” mode. In this case, you must first switch off the roasting program using the “Off” button.

There was also a question: when switching from one mode to another, do you need to cool the multicooker? Answer: if you continue cooking, then there is no need to cool the multicooker. Multicooker - How to turn on the baking (baking) function, read HERE. Question - Why, when you turn on the multicooker and click on the menu, does the buckwheat light up immediately and does not switch to other programs? Answer - Click again in the menu, on another program.

Software glitch

Another reason why the multicooker does not work properly is a malfunction in the program. Let me explain: for the “Soup” mode (this is just an example), the heating temperature is set to 80 C, but if any failure occurs, the program can automatically set the temperature to 30 C (for example). To solve this problem, you need to completely reset all parameters, if possible. Some models have corresponding functions or even buttons. If not, just unplug it and let it sit for a minute or two. Well, if this doesn’t help, then go to the service center again.

Operating rules

The basic rules for using a multicooker include the following:

  • Kitchen appliances may only be used for their intended purpose;
  • Before you start cooking, you should make sure that there are no foreign objects inside the multicooker;
  • The power cord cannot be damaged in any way. During the cooking process, it should not touch hot surfaces;
  • The place in the kitchen for the multicooker should be chosen so that there are no sinks or other water tanks nearby. The distance to flammable objects is at least 15 centimeters;
  • Each time you install the bowl, you must make sure that the container is fixed as evenly and tightly as possible;
  • To avoid burns during the heating process, do not touch the device with bare hands (it is recommended to use silicone oven mitts, metal tongs, and gloves);


To remove the bowl from the appliance, you should use special silicone potholders.

  • It is better to use plastic or wooden kitchen accessories as auxiliary items (ladle, whisk, spatula).

We suggest you familiarize yourself with How to clean the lid of a Redmond multicooker

Random shutdown

If you load the saucepan more than the required volume, spontaneous shutdown may occur earlier than expected. Otherwise, the cause is an incorrectly set temperature. Although the multicooker is smart, it does not know how to recognize when food is ready. Sometimes even a timely shutdown causes misunderstanding among people, saying how this can be: the multicooker has turned off, but the food is not yet fully prepared. Nothing wrong with that. Just set the extra cooking time and wait. Alternatively, you just need to try preparing another dish in strict accordance with the recipe according to the instructions, and if the food is tasty, then the problem is definitely in improper handling. Well, if the problem happens again, then... you know what to do (service center and all that).

Why does the multicooker turn off in the “quenching” mode?

Attempts to make a working multicooker work in the “Stewing” mode may be unsuccessful for the following reasons:

  • Insufficiently juicy food has been placed in the appliance bowl. If the housewife wants to cook pre-fried cutlets or potatoes in stewing mode, the multicooker will turn off. There is an explanation for this: the device will try to heat the ingredients to a very high temperature, so that during the heat treatment process liquid will be released from them, without which the program simply cannot work. Having failed to achieve the goal, the equipment automatically starts overheating protection and switches to “Heating” or turns off. Why does the multicooker turn off and how to solve the problem? There are two options: you need to add a little water to the bowl or select the “Multi-cook” mode.

Why does the multicooker turn off after the “frying” mode?

  • Immediately before extinguishing, the apparatus operated in the “Frying” mode.

We invite you to familiarize yourself with Schefflera propagation by cuttings in water

If the multicooker previously operated in some high-temperature mode, for example, “Frying,” an attempt to cook a dish in the “stewing” mode may be unsuccessful. There is a reasonable explanation for this: the device’s sensors receive information about the device overheating, which activates the protection mechanism.


Before starting cooking, make sure that the appliance has cooled down.

Smell of plastic from the slow cooker?

Yes, it’s unpleasant when the multicooker smells like plastic. This happens, and some users justify the smell by saying that the device is new, undeveloped, etc. But it is important to know: there should be no foreign odors when cooking food in a multicooker, there should only be natural odors of the food.

If you have already smelled plastic, then things are bad. This indicates either a manufacturing defect or the cheapness of the material from which the model was made. Mechanical damage also cannot be ruled out. For example, if the device fell, it could well move the heating element (heating element) inside the structure, causing it to touch the body or some plastic part of the structure.

There is nothing special to advise: contact the service center. If the multicooker is not under warranty, then it is quite possible to disassemble the device yourself, find the place where the heating element comes into contact with the plastic and move it manually. We believe this is possible.

Why does the multicooker turn off?

A multicooker is an indispensable assistant in the kitchen. It helps to quickly prepare food, almost without human presence. But this device does not always perform its work without hesitation. Sometimes program shutdowns or malfunctions occur. In order to understand why the multicooker turns off prematurely, you need to understand the principle of operation of the device.

Reasons for turning off the multicooker in stewing or cooking mode

The appliance turns off during cooking mode for several reasons:

  1. Stopping operation may be due to a power failure of the device. You need to check the connection of the device to the outlet. Voltage fluctuations are also possible. In this case, check the integrity of the device's fuse group. If they burn out, the multicooker is taken to a service center.
  2. The device stops working during stewing or cooking may be due to contamination in the steam sensor. It is responsible for maintaining the correct cooking temperature. To clean the sensor, you must take the multicooker to a workshop.
  3. Another common reason is scale or burning at the bottom of the device’s bowl. It interferes with normal heat exchange between the container and the heating element. The food does not have time to cook properly due to less heating, and the device itself considers that the cooking time has expired and turns off the program. In this case, it is worth rinsing well and cleaning the bowl with a soft sponge. If you cannot wash off the carbon deposits, it is better to completely replace the container.
  4. In rare cases, foreign objects may stick to the bottom of the bowl or to the heating element. It is worth carefully inspecting these elements and carefully clearing them of debris or other unnecessary things.

If none of the signs are found, you should take the multicooker to a service center.

Why does the Redmond multicooker turn off?

A common question that can be heard from owners of equipment from a well-known brand: why does the Redmond multicooker turn off in the mode of stewing meat or vegetables? In fact, the cooking brochure that comes with almost every device has an explanation for this problem.

Countdown timer not working?

We have already considered the problem when the timer on a multicooker does not work. Let's repeat ourselves a bit here. Often people do not close the lid tightly, and this becomes the reason why the timer does not activate. The idea here is this: the countdown timer starts counting the time from the moment the temperature reaches the value set by the user. If the lid is not closed tightly, heat will escape from the cracks and the set parameter will not be achieved at all. Accordingly, the timer will not be activated.

If the lid is closed tightly, but the timer still does not activate, this indicates either a failure in the electronics or damage to the temperature sensor.

Finally, let’s add: follow the operating rules of the multicooker, read the attached instructions, follow the instructions provided, and then problems will be eliminated.

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How to turn on and off the heating mode in a multicooker

Above are the two main reasons why the multicooker turns off prematurely. However, there are other options. The device may not function correctly due to:

  • Presence of carbon deposits or something foreign on the heating surface;
  • Burnt bowl;
  • Steam valve clogged.
  • Using a non-original bowl;
  • Liquid gets past the pan.

We suggest you familiarize yourself with How to clean the multicooker bowl from carbon deposits

Every housewife should know that under no circumstances should you use a bowl from a multicooker of another model. Even a slight difference in comparison with the original components can lead to breakdown of kitchen appliances.

For example: if the device is from Redmond, all the replacement equipment must also be from this manufacturer. Otherwise, the device will not be able to determine whether there is a container inside or not.

There is another, quite common cause of breakdown: the housewife forgets to install the bowl in the appliance, pours liquid or simply pours food inside the multicooker. The result in this case is contamination of the device’s mechanisms.


Before cooking, make sure that a bowl is installed in the appliance.

Place the dish you want to heat in the multicooker bowl and close the lid. On the menu bar, find and press the button labeled Heat/Off. Then, after a while, stir the dish and try to see if the food has warmed up enough. When the food is heated to your desired temperature, turn off the multicooker by pressing the Keep Warm/Off button.

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