Error H1 on a Samsung washing machine - what to do?

Samsung washing machines are valued for their thoughtful functionality and reliability. However, any equipment sooner or later fails.

You can understand what exactly the malfunction is using special codes that are displayed on the display if something goes wrong.

The article will talk about what the H1 error on a Samsung washing machine means, how to decipher it, when you can fix it yourself, and when you need to call a technician.

What does the code that the Samsung washing machine produces mean?

Error H1 indicates that the malfunction concerns the heating element, better known as the heating element.

Users encounter this code most often. A breakdown occurs after 7-8 years of operation of the device (average data).

Other H1 error symbols:

• H1.
• H2.
• HE.
• HE1.
• HE2.

If the Samsung model is not equipped with a display, then with error H1 all mode indicators will blink, and the temperature sensors of 60 or 40 degrees, or 60 degrees and “Cold water” will light up.

Most often, people encounter this problem 10-15 minutes after the start of washing , although sometimes the code appears within a few seconds after the cycle starts. In this case, the device can work properly if washing is carried out at a water temperature of 30 degrees.

Decoding

All codes that begin with the letter “H” indicate a problem with water heating. There are two options: it is either absent, or, on the contrary, redundant. Therefore, it is quite logical that the device continues to wash things in cool water, but does not wash in those modes that require heating.

H1 is a signal that the water temperature rises by more than 40 degrees within 20 minutes, or it exceeds 95 degrees (regardless of the cause of the malfunction).

If there is a number 2 after the letter h, this means that the water is not heating , and more than 10 minutes have passed since the start of washing.

The main reasons for the error

The main causes of error H1 can be:

1. Malfunctions or short circuits of the tubular electric heater are the main cause of failure of the heating system. Oxidation and wear of wires, combustion from a power surge - all this can lead to loss of contact and the impossibility of the heating process. To check it, you need to open the front cover of the device and remove the protective cover from the heater. Check the appearance of the heater for rust and damage. Also check if the wire is disconnected. Call a technician: he will check the resistance on the element and its wires - a reading below 20 Ohms indicates damage or complete combustion of the part. If such faults are detected, the technician can quickly replace the element.
2. Malfunction of the temperature sensor. This problem occurs much less frequently than the previous one and is detected after checking the heating element. The sensors built into Samsung washing machines are called thermistors and are located directly on the heating coil. You can also check its serviceability by measuring the resistance indicator; in case of low results, the sensor is replaced.
3. The inclusion of an automatic overheating protection system is another reason for the occurrence of error H1. The problem most often occurs due to erroneous readings of the thermistor or water quantity sensor, as well as a broken heating element. The problem is solved by replacing the electric heater along with the temperature sensor.
4. Sometimes the cause of a breakdown can be a failed intake valve. The cause of its malfunction is determined by the technician, after which the system is debugged and faulty parts are replaced.

UE error on Samsung washing machine

Causes

The H1 error never occurs on its own. It indicates a malfunction in the heating element or its surrounding parts. Possible reasons for its appearance:

1. 
   Failure of the heating element .
   This is the most common reason, which is caused by a short circuit or other factors. However, there is only one outcome: the part has “burned out” and needs to be replaced. As a rule, most users who have encountered such a problem say that traffic jams in the apartment are often knocked out.

2. Thermal sensor failure . This element is responsible for measuring the temperature of the water in the device. At the same time, it either does not heat up or overheats. You need to be prepared for the fact that in many Samsung models the sensor is built into the heating element, so it will not be possible to do without replacing it.
3. Microcircuit failure . The control board is an intelligent module that is responsible for the operation of the device as a whole. Most often, the relay that controls the start of the heating element turns out to be burned out. In this case, repairs will not be as expensive as if it is necessary to completely replace the module. If the reason for H1 is a board failure, then the error most often appears a few minutes after the start of the wash, and the cycle itself stops completely.
4. Damage to the wiring that connects the heating element and the microcircuit . In this case, the code will appear and disappear. You can cope with the problem by twisting the damaged wires or replacing them completely.
5. The overheating fuse has melted . The heating element is a metal tube with a spiral inside. The space between them is filled with a fusible element, which is the fuse. If it melts, the corresponding code pops up. Provided that the unit is equipped with a ceramic heating element with reusable fuses, the part can be restored. In other cases, it will have to be changed.

What to do and how to fix it

The time at which the equipment begins to malfunction plays an important role. Let's look at the possible causes of the error:

How to fix the problem yourself?

If you see error H1 on the display, you don’t need to immediately call the technician. You can try to cope with the problem on your own.

However, you should not count too much on success, since this code most often indicates a breakdown that requires the help of a professional.

You can try to fix the problem in the following ways:

1. 
   Check that the unit is connected to the network securely. You need to make sure that the cord and plug are not damaged. If the machine is connected via an extension cord or adapter, it is necessary to evaluate their performance.

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2. If the code is displayed for the first time, you need to disconnect the device from the power source. After 10 minutes it is connected and the result is assessed. This measure helps when a failure occurs in the control module.
3. Check that the wires coming from the heating element to the control module are securely connected. This is especially true if the device was previously disassembled for the purpose of repairing other parts. It is possible that the contacts were damaged and simply need to be corrected.

A step-by-step algorithm for gaining access to the heating element and performing independent diagnostics of its performance:

1. Disconnect the device from the electrical network.
2. Remove the front cover and remove the protective cover from the heating element.
3. Inspect the heating element for damage. Sometimes oxidized contacts and their unreliable fastening are visible.
4. If there is a multimeter in the house, it is used for self-diagnosis.
5. After disconnecting the wires, you need to measure the resistance. When the number 1 appears on the multimeter screen, we can assume that the problem has been found (the heating element has burned out). If the readings remain at 28-30 Ohms, then the part is in working condition.
6. In a similar way, measure the resistance level on the wires.
7. Once the problem is identified, simple repairs can be made. In the store they buy a working part, unscrew the broken heating element, clean its seat and contacts, and then install a new heating element. All you have to do is tighten the nuts, connect the wires and continue using the washing machine.

If the above steps do not help solve the problem, then you need to contact a specialist.

Question details

Reasons for error H1

Error h1 on a Samsung washing machine may appear in the following cases:

– if the water is not heated before washing; – if during the washing process the water temperature becomes too high; – if the steam begins to overheat when drying clothes.

There are several reasons for these processes. The most common ones are:

– the temperature sensor is broken; – shorted the wires in the heating element; – the heating element itself broke; – all elements are operational, but the device’s overheating protection has been activated by mistake. Let's look at each reason in more detail.

Short circuit (break) of wires or problems with the heating element

After you have gained access to the heating element, you need to check its serviceability. Don't forget to remove the protective cover on the heating element. It is located in a niche directly under the hatch. Carry out a visual inspection first.

1) There are 2 contacts under the protective cover. Wires are attached to them. Carefully inspect these wires and contacts. Perhaps they have oxidized and therefore the contact has disappeared. Check the wiring. They shouldn't be loose. 2) The heating element itself could have deteriorated due to a power surge. To check this, we use a multimeter. But first disconnect the wires from the heating element. Voltage measurement will be carried out in ohms. The normal value for heater operation is 27-30 Ohms. If there is any deviation, this is a signal of a problem. A value of 0 indicates an internal short. If an infinity sign appears, then there is a break. If you see the value 1, then be sure that the heating element has burned out. 3) Measure the resistance on the wires coming out of the washing machine. If the readings are approximately the same, then there are no problems with nutrition. If the deviations are significant, then you need to look for the location of the wire damage. The broken wire will have to be replaced.

This operation is simple and will not cause any problems. But we’ll describe in more detail how to replace the heating element:

1) There is a nut between the contacts that we checked at the beginning. It needs to be unscrewed. Now the heating element can be taken out. 2) We take hold of the contacts and begin to pull it towards ourselves, while swinging it a little from side to side. 3) Having pulled out the old ten, you will see a hole that leads into the tank. The tank itself needs to be cleaned of scale and other debris. An old toothbrush will work for this task. Insert it into the hole and clean the tank. 4) We clean the contacts with a special agent to eliminate the possibility of their oxidation. 5) Apply soap to, for example, the edges of the hole to reduce resistance. Carefully insert a new, working heating element into this hole. Remember the elastic band of the heating element. It must not be moved, much less damaged. 6) Next, we connect the wires back, install the protective cover and put everything back together. 7) By running a test wash, we make sure that the machine is working properly.

Problems with the temperature sensor

If the heating element and wires are in good working order and there is no damage, but the washing machine still does not work, then the reason may lie in the temperature sensor. Samsung washing machines use thermistors as these sensors. The thermistor is located directly on the heating element.

1) First, remove the cover in front of the machine and the heating element protection plate. 2) Right on the heating element itself you will see a black (sometimes gray) plastic element. 3) Check the resistance with a multimeter. Its normal value is 35 kOhm. If there is a deviation from this value, the sensor will need to be replaced. 4) Replacing the temperature sensor is easy. You need to disconnect all contacts from it and carefully remove it. To pry it off, you can use a flat-head screwdriver. Then put a new element in its place. It is important to remember where each contact was attached and not to confuse them during installation.

Overheat protection activated

Protection against overheating in Samsung washing machines is quite simple. Inside the heating element there is a spiral connected to its contacts by a low-melting material. If the spiral overheats, then this fuse melts, breaking the circuit, but the spiral remains intact. All that remains is to replace the sensor. But there is a problem. Not all machines provide this feature.

There are two options: 1) The sensor is inseparable from the heating element. You will have to change the entire heating element, as described above. 2) The safety elements of the heating element are made of ceramics. If they overheat, they simply break off, which also breaks the circuit.

We proceed as follows: – we find plastic rivets on the base of the heating element and break them off; – the ceramic fuse will fall off and needs to be cut, for example, with a hacksaw and put in place; – damage to the heating element body is sealed with heat-resistant glue; – we check the resistance with the device and install all the elements in their places. – check the serviceability of the washing machine.

Call the master

When it was not possible to cope with error h1 on your own, you need the help of a repairman. You can find a master in your city in several ways:

1. 
   Contact a Samsung service center. If the warranty period has not expired and it is proven that the breakdown is a consequence of a defect, repairs are carried out at the expense of the manufacturer. In this case, you will have to transport the car to your destination yourself.

2. Use word of mouth and call the workshop. Perhaps her services were used by relatives or friends who were satisfied with the quality of the services provided.
3. Contact private craftsmen. Their contacts can be found on the Internet or in printed advertisements.

In the latter case, you need to be careful not to encounter scammers.
Reviews of the specialist will help you avoid falling for their tricks. Moreover, you need to study them not on the site itself, but by typing the name of the master into the search bar. Before the repairman arrives, you need to study the average price for the service provided , as well as for parts that need repair:

• work to replace the heating element - 1700 rubles, price of the part - 1600 rubles;
• work to replace the temperature sensor - 1600 rubles, price of the part - 550 rubles;
• work to replace the control board - 2400 rubles, the price of the part is from 4000 to 8500 rubles;
• replacement of faulty wires - 1800 rubles.

If it happens that a fake specialist has already entered the house and is demanding an incredible amount for repairs, you need to call the police. As a rule, in this case, the scammers immediately retreat.

When calling a specialist to your home, you cannot be left alone with him. It’s good if there are at least 2 people in the apartment.

Preventing the problem from occurring

To protect the heating element from breakdown in the future, you need to ensure that a layer of scale does not form on it.

To do this, it is recommended to use high-quality washing powder . Modern products include components that protect the device from salt deposits.

From time to time it is necessary to carry out preventive descaling. This can be done using folk remedies or professional household chemicals.

If the plugs in your apartment often break, you need to call an electrician who will fix the problem. Until this point, you must use an adapter adapter.

Helpful information

Tips for finding an h1 error:

1. Error H1 should not be confused with the display message coded 2H. This entry indicates the amount of time remaining until the end of the wash.
2. To complete the cycle, you need to make adjustments to the program. The device is paused, reducing the water temperature to 30 degrees.
3. Before removing the cover to gain access to the heating element, the machine must be turned off. It is unacceptable to check it while the unit is running.

You can find out about all the error codes for Samsung washing machines here.