What is the Smart Diagnosis function in LG refrigerators

Features Features

Smart diagnostics of an LG washing machine is a modern remote error detection method that identifies faults using a mobile phone. The company named the feature Smart Diagnosis. It allows you to quickly and easily identify breakdowns or malfunctions that prevent the equipment from working. The user has the opportunity to determine the failure of the washing machine online. You can do this yourself or ask the company’s call center operator.

The Smart Diagnostics option identifies 85 breakdowns of varying complexity, ranging from simple to major. The program analyzes the LG washing machine and displays an alert on the gadget screen. Using the Smart Diagnostics function, the user receives information not only about the causes of problems, but also guidance for action.

This is especially useful for breakdowns that you can fix yourself. The most common commands are: cleaning the drain filter, straightening the hose, checking the water pressure and other points. If it is impossible to resolve problems with the LG washing machine yourself, a message is sent to the service center employee.

Note! The smart diagnostic program does not guarantee 100% accuracy. This is due to the peculiarities of transmitting information through the telephone. Distorting factors include vibration, the acoustics of the room itself, and extraneous noise.

How to conduct smart diagnostics

To understand how to make smart diagnostics, you need to understand its operating principle. Operation is ensured using a special program built into the LG machine. You will need a phone number for feedback. It receives signals from the washing machine thanks to the built-in NFC antenna. Then they are received through a microphone or a special program. In the first case, the information is processed by the service center operator, and in the second, by the smart diagnostic program itself, downloaded into the smartphone.

Using the Smart Diagnostics feature is quite simple. All you need is a phone. There are two ways to use the smart diagnostics feature:

Method 1 – intended for users with regular phones;
Method 2 – suitable for smartphone owners.

In the first case, the Smart Diagnostics function is used as follows:

Connect your LG machine to the network.
Dial the LG service center number (you can see it on the warranty card).
Perform actions in accordance with the operator’s prompts (you will need to press the indicated buttons one by one).
Place the phone side with the microphone on the SmartDiagnosis inscription.
The operator processes the sounds made by the LG washing machine and voices the problem or sends information to the technician.

For smartphone owners, the procedure will be completely different. To use the smart diagnostics option, you must:

Connect your LG machine to the network.
Connect your smartphone to Wi-Fi during diagnostics.
Download a special program called LG Laundry&DW to your phone.
Enter the model of your LG washing machine.
To read the information, bring the smartphone and turn the display towards the washing machine.
Perform actions following all points.
The LG washing machine is analyzed within a minute.
The user receives recommendations regarding how to resolve his problem.
If the LG washing machine is under warranty, the service center will send a specialist.

LG Laundry&DW is available on Google Play. Suitable for all modern OS. To install, you must select the official application. The menu on the phone will be in Russian, and the test result will be in English. The smart diagnostic program itself deciphers the error code and provides possible ways to eliminate it.

Note! Before checking using smart diagnostics, you must read the operating instructions for the washing machine. This will help you quickly navigate when finding a fault.

Review of the smart washing machine LG F12U1HBS4: We wash from a smartphone

First of all, you can diagnose your LG washing machine by contacting customer support. Having brought the microphone of the mobile intercom to the plate with the inscription Smart diagnosis, you need to wait for the sounds emitted by the equipment to be processed by a specialist at the other end of the line. After processing them, the consultant will tell you about the cause of the breakdown and how to eliminate it.

Repairing a washing machine using LG Smart Diagnosis technology on a smartphone “begins” from the moment the application is launched. In this case, it is advisable to prepare your “washing machine” in advance for the rescue operation - turn on the machine, while simultaneously canceling the lock mode (other buttons and the function selection menu are prohibited from being touched). After this you will need to do the following:

Bring a smartphone with a pre-launched program to the plate with the inscription Smart diagnosis (with the Internet connected to the gadget - data transfer is via Wi-Fi)
Wait for a while (about one to two minutes)
View recommendations issued by the application for troubleshooting problems in the washing machine

After assessing the degree of damage identified in the washing machine, you can try to repair the electrical appliance yourself. However, it is better to immediately contact repair specialists - calling a repairman from the Master company to your home guarantees that the washing machine will be repaired quickly, efficiently and at a reasonable price for the service provided.

When I was little, washing machines weren't sold in stores. If we use the terminology of that time, they did not import it. The fact that they were not in household appliance stores is not so bad - from time immemorial there was nothing at all there.

But even in thrift stores, washing machines did not appear, except for a misunderstanding, like a plastic jug with a motor called a “Malyutka”. There were plenty of tape recorders, two-cassette players, watches and even televisions in thrift stores. But washing machines, which improve life no less, remained in terrible short supply.

Apparently because the lucky ones who regularly traveled abroad could not put them in a suitcase or even just carry them in their hands.

We must also understand that by washing machine then we did not mean a full-cycle solution, but a rather primitive design that could only wash clothes. It was customary to press it manually using special rollers.

My grandmother had an engineering marvel with two tanks, one of which was used to wash clothes, and the other where they were wrung out. The miracle was so cherished that in my memory it was turned on twice.

After all, in those days everything was just as “good” with the service as with the availability of goods in stores.

In the end, this was observed only in budget models, and connoisseurs of solid solutions could always overpay and take what they liked. I did just that six years ago. But in European countries, water and electricity are quite expensive, and incomes are not at all as high as many people from Russia think.

Therefore, people are ready to make sacrifices to save both. As it turned out, even to the detriment of the quality of washing.

READ MORE: Washing machines Schaub Lorenz SLW MW6133 and other equipment models Reviews from customers and specialists

It was a very unpleasant surprise for me when the new washing machine began to rinse clothes only with cold water. And in winter it’s completely icy. She did not completely wash out the standard powders. I didn’t even believe in the reality of what was happening. I thought that I had received a defective copy.

Then there were long experiments with various detergents, and the seemingly expensive Japanese miracle machine still washed out completely. But here another manifestation of concern for economy crept up.

The drum of the machine was designed for 6 kg of laundry. If you hammered it completely, everything went smoothly. And if it’s two-thirds, then, in general, too. But sometimes you need to wash a couple of things urgently, without waiting for the pile to accumulate. It is clear that a thrifty European will never do this, and will wear dirty clothes until the last moment.

But we, residents of rich Russia, can still afford a little extravagance. Apparently, no one really tested the low-load mode, because the car simply went crazy. The scales in the drum imagined that something appeared in it and immediately disappeared. Therefore, the water was collected and immediately drained. And so on several times.

But the most interesting thing began at the spin stage. The drum did not spin up to maximum speed and sluggishly threw things from wall to wall for hours. At the same time, the screen mockingly showed that there was one minute left until the end of the wash. In fact, the process could last three or five hours. And all night.

I was so tired of all this that I began to think about buying an old machine, changing all the parts in it that were possible, and washing it for my own pleasure. But faith in technological progress overcame conservatism. Well, rinsing with warm water couldn’t have been completely eradicated?

It turns out that only a few places survived. For example, in Miele machines. A very good brand, everyone recommends it, but the most budget model costs more than 100 thousand rubles.

You won’t scare us with such numbers, but I still wanted to clarify whether there are cheaper options. Proper rinsing was found in the flagship models of LG washing machines.

It was not possible to test the work with a small amount of laundry, but I decided to take a chance. And some time ago, a silver LG washing machine with a musical and easy-to-remember name F12U1HBS4 came to me. With a depth of 45 centimeters, it promised to wash up to 7 kilograms of laundry.

What immediately catches your eye is a gigantic hatch, into which it looks like an adult could climb into a drum, but it serves mainly a decorative function. In fact, the diameter of the loading hole is quite standard. The drum is driven by a direct drive inverter motor, which LG says improves reliability and saves space in the cabinet.

As for reliability, you can trust: the warranty on the motor is 10 years. I was afraid that such a design would be noisy, but no. If the steel of the case were a couple of millimeters thicker, the washing would not be heard at all. But since they learned to prevent cars from jumping around the apartment with the help of concrete blocks, steel has become thin everywhere.

However, it’s good anyway.

We are a publication about IT, and therefore I will not torment you with the details of washing duvets or removing stains. Let me just say that the machine washes very well. Doesn't dull with small volumes. The powder washes out completely, and the washed clothes do not stand up like a stick when they dry. Squeezes almost dry.

It is especially worth noting the treatment of laundry with hot steam during washing and spinning (TrueSteam function), which makes things softer and more pleasant to the touch, as well as the drum cleaning function. The latter is extremely useful if you machine wash rugs, sneakers and other rather dirty items.

After them, it would be useful to rinse the drum, but most machines do not turn on if there is nothing inside. Here you can enable complete cleaning of the drum without items. Men usually don’t understand such subtleties (“Ha, just think – a rug! It’s not dirty!”), but women will appreciate it.

Well, one more function that provoked the writing of this text. On the right side of the control panel there is a hand with a smartphone and it says Tag On. As they explained to me, you can download programs from the Internet (!) into the car and diagnose its health. We've been joking for so long about the penetration of the Internet into household devices like microwaves and washing machines, and here it is - the future!

In reality, everything turned out to be a little more prosaic. The machine itself does not go to the Internet and does not connect to Wi-Fi. But if you touch a smartphone with NFC to it, it will offer to install the LG Smart Laundry application. In it you can choose a mind-boggling number of different washing programs - significantly more than in the machine itself.

After that, you simply touch your smartphone to the icon and the wash starts. From a smartphone, everything can be configured much more precisely. Simply because the description of some items on a plastic panel will never fit.

This model was made in the Ruza district of the Moscow region. Moreover, the degree of localization is quite high - if the engine comes from abroad, then the body and electronic filling are of Russian origin. And concrete blocks for gravity too (a report from the plant can be read and viewed here).

I will not advocate supporting the “domestic manufacturer”; fortunately, I myself am in awe of Made in Germany on household appliances. But, I’m afraid, similar functionality when assembled abroad will now cost significantly more than the 30 thousand rubles that are being asked for the LG F12U1HBS4 (the name can be pronounced a little into a sing-song voice).

And even if you don’t trust Korean quality control, which is impossible to evade at the plant near Ruza, it’s useful to remember that any spare parts are literally within walking distance.

Not every LG machine is equipped with the Smart Diagnostics function. The manufacturer has added this option to the latest models, mainly not of the budget class. LG washing machines with the Smart Diagnostics option include F1296ND4, F10B8ND, F1096TD3, F12U2HBS4.

User Hints

In some cases, the problem can be solved on your own. Some of them are not breakdowns at all. Therefore, the smart diagnostics function will save time and money spent on consulting an independent specialist.

So, problems that you can solve yourself include:

The door of the LG washing machine is poorly closed or locked;
the water supply valve is closed;
lack of water level in the drum of the LG washing machine;
too much weight of laundry loaded into the drum;
The drain filter of the LG washing machine is clogged;
the water hose is twisted;
insufficient voltage in the network;
problems with draining water due to blockages;
spin function is disabled;
the sewer is clogged;
the drain pipe, hose, siphon are clogged;
poor water pressure resulting in underfilling of water;
sudden shutdown of water;
incorrect connection or improper installation of the washing machine;
The water takes a long time to heat up due to scale on the heating element - this can be eliminated using special means.

Advantages and disadvantages

The advantages of the smart diagnostics option include:

convenience – the user can check failures without leaving home within a few minutes;
economic benefit - no need to call a specialist and pay for diagnostics;
in case of serious breakdowns, the master’s task is made easier - he knows in advance what spare parts to buy and what tools to take with him;
the user saves time - the “calling the wizard” stage is reduced.

Along with the advantages, there are a couple of disadvantages of smart diagnostics. Perhaps the main drawback is that there is no guarantee of high accuracy. It can also be noted that such a diagnostic system is a modern development and is present in the latest and low-budget LG models. The second point is considered a relative disadvantage.

Smart Diagnosis App

If you have minor problems, you can deal with them yourself, but if more complex problems arise, you will be able to indicate to him the extent of the damage even at the stage of calling the technician, and he will understand what spare parts and consumables you will need to take with you.

Smart function implies a remote diagnostic method. This is done as follows. You must install the official application on your smartphone. It is universal and suitable for all modern operating systems: Nokia Software, Apple iOS and Android. After the application is installed, you need to enter the model of your car. Next, following the instructions, enter a special code, bring your smartphone closer to the washing machine display so that it can calculate the information. The application itself will decipher the error code and suggest a method for solving it.

Before starting diagnostics, it is recommended to carefully study the operating instructions in order to have at least the slightest idea of the internal structure of the machine in order to find a breakdown/malfunction.

Review of LG models with the “smart diagnostics” option

F1296ND4 is a washing machine with smart diagnostics and high safety control. The LG machine comes in silver color. There are 13 washing modes. Maximum spin – 1000 rpm with possible speed adjustment. Energy consumption class - A. This LG model is equipped with a convenient and voluminous digital display, a stainless steel tank, and partial leakage protection. Holds 6kg. Dimensions – 85-60-44 cm.

F10B8ND is a narrow washing machine with a direct drive system, a high level of energy efficiency and 6-move care technology. Has 13 laundry processing programs. There are different modes for effective washing and operation. The digital display is slightly smaller than the previous model. Spin speed (max.) – 1000 rpm. Holds 6kg. Dimensions – 85-60-44 cm.

F1096TD3 is a full-sized washing machine with a stylish white design and a digital display. There is automatic laundry weighing and a child lock feature. There is a “delay start” function. Energy consumption class – A. The spin speed is adjustable, you can set it up to 1000 revolutions. Holds up to 8 kg inclusive. Machine dimensions – 85-60-55 cm.

F12U2HBS4 is another washing machine with capabilities, featuring smart diagnostics and high safety controls. It has a stylish design - silver body and glossy black control panel. Energy consumption class – A. There are 14 programs. There is a “TurboWash” option, which shortens the wash cycle, thereby saving water and energy consumption. There are also such convenient options as “steam supply”, “hypoallergenic wash”, “stain removal”, “delay start”. The presented spin modes are 400/800/1200 rpm. Holds 7kg inclusive. The dimensions of this LG washing machine are 85-60-45 cm.

So, the Smart Diagnostics function in LG washing machines is a modern method for diagnosing breakdowns and malfunctions of equipment. He can identify 85 faults. This option is available in models F1296ND4, F10B8ND, F1096TD3, F12U2HBS4. With its help, you can save not only time fixing the problem, but also money spent on calling a specialist. Among the shortcomings of the smart diagnostics option is that there is no guarantee of high accuracy of testing due to external factors.

How to use it

The Smart diagnosis function can be used in 2 ways:

The first method is suitable for owners of any mobile phone. You need to dial the LG service center number from your phone. The operator of the center will tell you the buttons that you will press one by one on the control panel of the machine, as a result of which the washing machine itself will “describe” the malfunction to the operator. All you need to do is touch your phone's microphone to the Smart diagnosis sign on the washing machine. The sounds produced by the equipment will be processed by a specialist, and a specialist will be sent to you to fix the specific problem.
Important! The washing machine must be plugged in during diagnostics.
The second method is suitable for smartphone owners. It involves downloading a special program LG Laundry & DW and installing it on your smartphone. The program menu is in Russian, diagnostics will be presented on the screen in English. To do this, you need to follow the menu items, and then the program itself will analyze the fault, doing this in less than a minute. Based on the results of smart diagnostics, the program can give recommendations on how to fix the problem yourself if it arose due to your fault, or a trained technician will be sent to you.

What car models have

The Smart diagnostics function is not available in all LG washing machine models. Let's give examples of such machines and look at their main characteristics:

LG F1296ND4 is a machine with a load of up to 6 kg and a spin speed of up to 1200 rpm. 13 washing modes for a variety of laundry. There is a large informative display. A plus in this model is a stainless metal tank. Minus – partial protection against leaks . Price: 388 dollars.
LG F-10B8ND is a narrow washing machine with a drum capacity of up to 6 kg of dry laundry and a spin speed of 1000 rpm. This machine model also has all the necessary programs and modes, a large display, and is energy efficient. Price: $348.
LG F-1096TD3 is a full-sized machine with a load of up to 8 kg of dry laundry. The machine is practically no different from previous models; it has convenient and intuitive controls, a digital display and an optimal number of washing programs. Price: $378.
LG F-12U2HBS4 is a narrow washing machine with a load of up to 7 kg of dry laundry. The peculiarity of the model is its silver body and black control panel. There are 14 washing programs in total, there are additional functions: steam supply, stain removal, “refresh”, hypoallergenic washing and others. 6 drum movements ensure high quality washing and spinning. The downside is partial protection against water leakage, but the price is only $495.

Note! The presence of smart diagnostics in a washing machine does not affect its price. To a large extent, the price depends on the load of the drum and the number of additional washing modes.

Thus, smart diagnostics in LG washing machines is a useful function for users of 21st century technologies. It’s difficult to say how this function actually works because there are few reviews about it. People note that the system seems to work, giving messages “no errors”; what happens when equipment breaks down remains to be seen. We wish that nothing breaks for you and that you have to use this function as little as possible.

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4 reader comments

03/03/2017 at 00:38
Alexander:
Cool feature, I had one error for 2 years, but with the help of this program I got rid of it)
Answer
02/20/2018 at 16:15
John:
So what is the program and where can I download it?
Answer
07/18/2019 at 11:09
Ilya:
On Google Play. The program is called SmartThinQ.
Answer